Refund Policy

Overview

Refund eligibility is determined by the merchant and service type associated with the invoice.

Approved refunds are processed through original payment method where supported by the payment provider.

Processing timelines can vary by payment gateway and banking network.

Details

• For refund requests, include invoice number, payment reference, and reason for request in support communication.
• Administrative or gateway charges may be non-refundable where permitted by applicable law.